Following the takeover in 2001 of Karabakh Telecom (KT), the legacy and monopoly operator serving Nagorno Karabah, MDIC was assigned the task of rebuilding the company, restoring much needed proper telecom services and building a mobile network. MDIC managed the turnaround of the company, performed a full restructuring exercise and deployed a state of the art mobile network .
Today, KT is a fixed, mobile and ISP operator providing services to more than 100,000 customers representing more than 70% market penetration. KT’s mobile network is based on the 2.5 G technology and is in the progress of an upgrade to 3G technology which should be completed by end 2011. KT’s network covers more than 95% of the population.
Key elements in KT’s leadership till today, despite being a monopoly, are its network’s quality and its extensive contributions to Corporate Social Responsibility (CSR) programs in education, healthcare, health, etc in addition to its essential role of communications provider.
MDIC is still managing KT operations through a mixture of seconded resources on the ground and support from the core team in Lebanon. KT, ten years later, is a company with state of the art technology providing customers with triple play services based on a mix of fixed, mobile and internet services. Fiber Optics connectivity to Armenia was recently established improving tremendously the quality and capacity of the international connectivity.